Privacy Policy

This Privacy Policy describes how Scriptoria Lab ("Company", "we", "us", "our") collects, uses, stores, processes, and protects information received from clients, prospective clients, collaborators, site visitors, and others who interact with our services. Scriptoria Lab provides screenplay development, story structuring, dialogue writing, series development, advertising scriptwriting, and related creative services from Owensboro, Kentucky, United States.

Because our work frequently involves unpublished concepts, confidential narrative materials, brand-sensitive information, personal creative submissions, and commercially valuable project ideas, privacy and discretion are important components of our operation. This Policy explains what information may be collected, why it is collected, how it may be used, how long it may be retained, and how you may contact us regarding your information.

Scope

This Policy applies to information collected through direct communications, project inquiries, intake submissions, emails, forms, onboarding discussions, file exchanges, invoices, revision communications, creative briefs, and any related interactions connected with Scriptoria Lab’s services. It applies both to prospective engagements and active projects.

This Policy does not necessarily govern third-party platforms, payment processors, external storage providers, or service providers that maintain their own privacy terms. When you interact with third-party systems used in connection with our services, the privacy practices of those third parties may also apply.

Information We Collect

Depending on how you interact with us, we may collect personal, business, project, and communication information. This information may be provided directly by you, created through the course of our engagement, or generated through normal administrative and operational use of our services.

• Name, email address, phone number, and other contact details
• Company or production identity, role, team context, and billing information
• Creative briefs, outlines, scripts, source materials, treatments, references, pitch decks, story notes, and attachments
• Project preferences, creative direction, revision instructions, tone references, production goals, and internal commentary
• Payment-related records such as invoice status, transaction references, and processing confirmations
• Communications sent through email, intake forms, messaging platforms, or other direct channels

We do not require more personal information than is reasonably necessary to assess, perform, deliver, support, and document the services requested. However, where the Client voluntarily provides additional information, that information may be retained as part of the project record.

How We Use Information

Scriptoria Lab uses collected information for legitimate business and service-delivery purposes. This includes evaluating inquiries, preparing quotes, onboarding clients, managing workflow, creating deliverables, sending drafts, processing revisions, issuing invoices, maintaining communication records, enforcing contractual rights, preventing misuse, improving internal operations, and responding to legal or administrative obligations where applicable.

Project materials may also be used to understand the Client’s narrative goals, preserve continuity across drafts, assess prior instructions, identify conflicting feedback, document approvals, and maintain quality control over the creative process. We use information with the objective of performing the requested engagement in a professional and consistent manner.

Project Materials

Many projects involve confidential creative materials, unpublished scripts, commercially sensitive brand campaigns, internal production notes, or private story concepts. Scriptoria Lab treats such materials as confidential project data and uses them only for service performance, internal project administration, backup, recordkeeping, quality assurance, dispute resolution, or other reasonably necessary project-related purposes.

Unless required by law, we do not intentionally publish, disclose, or circulate confidential client materials to unrelated parties without authorization. However, the Client understands that no method of digital storage, cloud transmission, email exchange, or device use can be guaranteed absolutely secure under all conditions.

Sharing of Data

Scriptoria Lab does not sell personal information or confidential project materials. We may share limited information only where reasonably necessary to operate the business, process payments, maintain files, comply with law, respond to legal process, prevent fraud, protect rights, or perform administrative functions using trusted service providers.

Such disclosure, where it occurs, is limited to the extent reasonably necessary for the relevant purpose. For example, payment-related information may be handled through payment processors, and project files may be stored or transmitted through third-party email or document systems selected for operational use.

Data Retention

We retain information for as long as reasonably necessary to perform services, preserve project continuity, maintain business records, respond to inquiries, comply with tax or accounting requirements, resolve disputes, enforce agreements, and protect our legal interests. Retention periods may vary depending on the nature of the project, payment status, communication history, and legal or administrative necessity.

Even after a project is completed, certain records may be retained for documentation, archival, backup, anti-fraud, or evidentiary purposes. Requests for deletion may be considered, but absolute deletion may not always be possible where information must be retained for legal, contractual, financial, operational, or backup-related reasons.

Security

Scriptoria Lab applies commercially reasonable administrative, technical, and organizational measures intended to reduce the risk of unauthorized access, misuse, disclosure, or loss of information. Such measures may include restricted access practices, password protections, structured handling of project files, and practical confidentiality procedures during the course of our operations.

However, no electronic storage environment, third-party platform, transmission method, internet-based tool, or digital workflow can be guaranteed completely secure. By using our services, you acknowledge this inherent limitation and accept that security measures reduce risk but do not eliminate it entirely.

Your Rights

Subject to applicable law, you may request access to certain personal information we hold about you, request correction of inaccurate information, or request deletion of personal information in circumstances where retention is no longer necessary or legally justified. You may also contact us to clarify how your information has been used in relation to an inquiry or project.

We may request reasonable verification before acting on any such request. We may also decline or limit a request where doing so is necessary to comply with law, preserve legal claims, retain billing records, protect confidential rights of others, maintain evidence of contractual performance, or prevent fraud or abuse.

Third-Party Services

Our workflow may involve third-party providers such as email services, payment processors, file-transfer tools, cloud-storage systems, or productivity platforms. Those providers may process certain information in accordance with their own privacy practices and terms. Scriptoria Lab is not responsible for the independent privacy practices of third-party services that are not under our direct control.

Where possible, we seek to use operational tools that are commercially reasonable for professional service delivery, but the Client acknowledges that use of modern digital infrastructure may require certain information to pass through external systems.

Children’s Privacy

Scriptoria Lab’s services are intended for business, professional, creative, and production-related use and are not directed to children. We do not knowingly solicit personal information from children in a manner requiring parental consent under applicable law. If you believe that information from a child has been submitted improperly, please contact us so that we can review the matter and take appropriate action where required.

Policy Updates

Scriptoria Lab may revise this Privacy Policy from time to time to reflect operational, legal, technical, or service-related changes. The updated version will apply from the effective date stated on the page unless otherwise required by law. Continued interaction with our services after an updated version becomes effective may constitute acceptance of the revised Policy to the extent permitted by law.

Contact

Questions regarding this Privacy Policy, your information, project confidentiality, or requests relating to access or correction may be directed to Scriptoria Lab using the contact details below.